Privacy policy

PRIVACY POLICY

Last updated: September 5, 2026

This Privacy Policy explains how MAKELIO (“MAKELIO,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit makeliocreative.com, purchase one of our digital products, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. WHO WE ARE

MAKELIO operates the online store available at:

Website: https://makeliocreative.com
Email: support@makeliocreative.com

Data Controller:

[INSERT YOUR FULL LEGAL NAME OR REGISTERED BUSINESS NAME]
Trading as MAKELIO
[INSERT YOUR FULL BUSINESS ADDRESS]

The Data Controller is responsible for determining how and why your personal information is processed.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect the following information:

• Contact information, including your name, email address, billing address, and telephone number.
• Order information, including the digital products purchased, order amount, currency, payment status, and transaction details.
• Account information if you create or use a customer account.
• Customer support information, including messages, requests, feedback, and other communications you send to us.
• Technical information, including your IP address, browser type, device information, operating system, time zone, cookie identifiers, and website activity.
• Marketing preferences, including whether you have agreed to receive promotional communications.
• Any other information you voluntarily provide to us.

Payment information is processed securely by Shopify and the payment provider selected during checkout. MAKELIO does not directly store your complete payment card details.

1. HOW WE COLLECT PERSONAL INFORMATION

We collect personal information:

• Directly from you when you place an order, create an account, contact us, or subscribe to communications.
• Automatically through cookies and similar technologies when you browse the website.
• From Shopify and the service providers used to operate our store, process payments, prevent fraud, deliver digital files, analyze website performance, and provide customer support.

1. HOW WE USE PERSONAL INFORMATION

We may use your personal information to:

• Process and manage your orders.
• Deliver purchased digital products and download links.
• Send order confirmations, receipts, product updates, and service-related emails.
• Provide customer support and resolve technical or download problems.
• Verify transactions and prevent fraud, abuse, or unauthorized activity.
• Maintain and improve our website, digital products, and customer experience.
• Comply with accounting, tax, legal, and regulatory requirements.
• Enforce our Terms of Service and protect our legal rights.
• Send marketing communications when you have provided consent or when otherwise permitted by applicable law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting support@makeliocreative.com. You may still receive essential messages concerning your orders and purchased products.

1. LEGAL BASES FOR PROCESSING

Where the General Data Protection Regulation (“GDPR”) or similar laws apply, we process personal information on one or more of the following legal bases:

• Performance of a contract: to process your order and deliver the digital products you purchased.
• Legal obligation: to comply with tax, accounting, consumer-protection, and other legal requirements.
• Legitimate interests: to operate and improve our business, prevent fraud, protect our services, and respond to customer requests.
• Consent: where you have consented to marketing communications, non-essential cookies, or another specific use of your information.

You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

1. SHOPIFY AND OTHER SERVICE PROVIDERS

Our store is hosted by Shopify. Shopify processes personal information to provide the ecommerce platform, checkout, payment, security, analytics, customer-account, and store-management services used by MAKELIO.

We may also share information with carefully selected service providers that help us:

• Process payments.
• Deliver digital files and download links.
• Send transactional or marketing emails.
• Provide website hosting, analytics, security, and fraud prevention.
• Provide customer support.
• Meet legal, tax, and accounting obligations.

These providers may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.

For more information about Shopify’s processing practices, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/consumers

1. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers, including Shopify, may use cookies and similar technologies to:

• Operate essential website and checkout functions.
• Remember preferences and shopping-cart contents.
• Maintain security and prevent fraud.
• Understand website performance and customer interactions.
• Measure and improve our services.
• Provide advertising or marketing features where permitted and enabled.

Where required by law, non-essential cookies will not be used without your consent. You can manage your choices through the cookie banner or cookie-preference controls available on our website.

You may also adjust your browser settings to block or delete cookies. Blocking essential cookies may prevent certain website or checkout functions from working correctly.

1. WHEN WE SHARE PERSONAL INFORMATION

We may disclose personal information:

• To Shopify and the providers required to operate our store and fulfill orders.
• To payment processors, financial institutions, and fraud-prevention services.
• To professional advisers, accountants, insurers, or legal representatives.
• To public authorities when required by law or a valid legal request.
• In connection with a business transfer, merger, restructuring, or sale of assets.
• When necessary to protect MAKELIO, our customers, or other people from fraud, security threats, unlawful activity, or harm.

We do not sell personal information for money.

Certain data disclosures used for targeted advertising may be considered a “sale,” “sharing,” or “targeted advertising” under some privacy laws. Where applicable, you may exercise the relevant opt-out rights through the privacy controls available on our website or by contacting us.

1. INTERNATIONAL DATA TRANSFERS

MAKELIO, Shopify, and our service providers may process or store personal information in countries outside your country of residence.

Where required, international transfers are protected through recognized legal safeguards, such as adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.

1. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Provide our services and maintain access to purchased digital products.
• Complete transactions and provide customer support.
• Maintain business, accounting, and tax records.
• Resolve disputes and enforce agreements.
• Meet legal and regulatory requirements.

Retention periods may vary depending on the type of information and the applicable legal obligations. When information is no longer required, we will delete or anonymize it where reasonably possible.

1. DATA SECURITY

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and for contacting us promptly if you believe your account or personal information has been compromised.

1. YOUR PRIVACY RIGHTS

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information.
• Request restriction of certain processing activities.
• Object to certain uses of your information.
• Withdraw consent where processing is based on consent.
• Request a portable copy of certain information.
• Opt out of marketing communications.
• Opt out of certain data sharing or targeted advertising where applicable.
• Lodge a complaint with the competent data-protection authority.

These rights may be subject to exceptions or limitations under applicable law.

To submit a privacy request, email:

support@makeliocreative.com

Please include sufficient information to identify your account or order. We may need to verify your identity before completing the request.

1. CHILDREN’S PRIVACY

MAKELIO products may concern family and parenting topics, but our website and products are intended to be purchased and used by adults.

We do not knowingly collect personal information directly from children. If you believe a child has provided personal information to us without appropriate authorization, please contact support@makeliocreative.com so we can review and, where appropriate, delete the information.

1. THIRD-PARTY LINKS

Our website or digital products may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties.

We encourage you to review their privacy policies before providing personal information.

1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes to our services, business practices, technologies, or legal obligations.

The updated version will be published on this page with a revised “Last updated” date. Where required by law, we will provide additional notice of significant changes.

1. CONTACT US

For questions, privacy requests, or complaints concerning this Privacy Policy, contact:

MAKELIO
Email: support@makeliocreative.com
Website: https://makeliocreative.com